How do I get an email account?

Student Email or Cmail

Cmail is the College’s student email system powered by Google.

All College of Charleston applicants who have paid their tuition deposit with intent to enroll at the College of Charleston have a email account that is accessible through Your Cmail account is used by the College to contact students with vital information, such as Financial Aid and class registration dates.  You will receive information about the account and password at the email address you used on your application 48 hours after your tuition deposit is processed. 

Faculty and Staff Email

Email accounts are created when you are hired if you are a permanent employee, or a faculty or adjunct faculty member. E-mail accounts are created for all others upon request by your supervisor. A Cougars account, which allows login to campus PCs and MyCharleston, is created for EVERY employee when hired.

Your email address at the College of Charleston is your Cougars username with appended to it. For example, if your name was John Smith and your username was smithj, your email address would be This account is created upon your hiring at the College. If you don’t know your email account name and password, contact Helpdesk at 843.953.3375 or If you need an email account set up, please contact your supervisor or department chair.

How can I find my student id number or cwid?

CWID is the campus wide identification number assigned to all faculty, staff, and students.  You can lookup your CWID through MyCharleston.

Option 1

  1. Login to MyCharleston
  2. Click the My Accounts tab.
  3. View your CWID in the Cougar Card Mini Statement channel.


Option 2

  1. Browse to MyCharleston, but do not login.
  2. In the Login box, click the link for Get Login Assistance.
  3. On the Login Assistance page, click the link to Locate Your CWID.
  4. Fill in the required fields and click Submit Information.

How do I change my security questions?

Changing Your Security Questions for MyCharleston

  1. Login to MyCharleston.
  2. Select the My Accounts tab.
  3. Click the link Secret Questions and Answers Setup
Changing Your Security Question for VPN
  1. Login to the VPN.  (If you do not know your questions and answers, select a different registration method)
  2. Under your Web Bookmarks click the link VPN Knowledge Base Question Maintenance.

How do I contact the Helpdesk?

Faculty and Staff Helpdesk

The Faculty and Staff Helpdesk can be contacted via telephone 843.953.3375 or email during the normal business hours of Monday – Friday from 7:30 am – 5:00 pm. Extended classroom support is available Monday – Thursday until 10:00 pm. Emergency after-hours support is available to Faculty and Staff Monday – Friday from 7:30 am – 10:00 pm, Saturday & Sunday 2:00pm – 10:00pm. Please leave a message including the nature of the emergency and contact information. The on-call technician will return the call within 30 minutes.

Student Computing Support

Student Computing Support (SCS) provides phone 843.953.8000 and email support to students with computer problems from 8 am – 4 pm, Monday thru Friday. Walk-in technical support is available to students with laptops.  SCS does not provide hardware repair, nor support for the ResNet Internet service in campus housing.  Internet access and service problems in campus housing should be reported to Apogee at 1-855-290-7138.

How do I change my password?

To reset or change your Cougars password:
  1. Login to MyCharleston.
  2. On the My Accounts tab select Access My Account Preferences for MyCharleston.
  3. Enter your current password and then your new password twice.
  4. Click the Save Changes button.

This will change your MyCharleston password, wireless password, email password, and computer password.

If you are unable to login to MyCharleston, please contact Helpdesk at 843.953.3375 or